Inspect your order when it arrives. If something is wrong, decline it or send it back the same day.
Same-day returns
Our same-day return policy applies everywhere in Kenya. Outside Nairobi, inspect your order at the courier office, and decline it or send it back if something is wrong.
Who pays for the return
- Faulty or wrong item: we cover the cost.
- Changed your mind: you cover the one-way fee to our Nairobi office.
Refunds
We refund by M-Pesa within 24 hours of the courier confirming the return.
To start a return, call +254 796 157 515 or message us on WhatsApp.