Last updated: 26 October 2026
This policy explains what personal information Powerpods collects when you shop with us, why, and the choices you have. We handle your data in line with the Kenya Data Protection Act, 2019.
What we collect
- Order details: your name, phone number, email address (optional), delivery location (county, town, street and landmark) and the items you buy.
- Messages: what you send us through our contact form, by phone or on WhatsApp.
- Account details: if you create an account or sign in with Google, your name and email address.
- Technical data: cookies needed for the shop to work (such as your cart), and information about how you use the site and how you found us.
How we use it
- To confirm, deliver and support your order, including calling you before dispatch.
- To answer your questions and handle returns and refunds.
- To keep the shop secure and to understand and improve how it is used.
- To show you relevant adverts on Google and Facebook/Instagram.
- To keep the records the law requires, such as tax and accounting records.
Who we share it with
- Delivery partners (our riders, couriers such as Speedaf and G4S, and bus or shuttle services) receive your name, phone number and delivery location so they can bring your order.
- Google (Analytics, Ads and sign-in) and Meta (Facebook and Instagram) receive information about how you use the site through cookies, to measure and improve our adverts.
- Our hosting and email providers, which store the website and its data.
- Authorities, when the law requires it.
We never sell your personal information.
How long we keep it
We keep order records for as long as tax and accounting law requires, and other information only as long as we need it for the purposes above.
Your rights
You can ask us for a copy of your personal data, ask us to correct or delete it, or object to us using it for advertising. You can also block or delete cookies in your browser settings. If you are unhappy with how we handle your data, you can complain to the Office of the Data Protection Commissioner.
Contact us
For any privacy question or request, call +254 796 157 515, message us on WhatsApp or use our contact page.