Quick answers about delivery, payment and returns. Still need help? Call +254 796 157 515 or WhatsApp us.
Awaiting your order
How fast is Same Day Delivery?
In Nairobi, orders arrive within a few hours. Orders placed before 4:00 PM are dispatched immediately.
Do you deliver outside Nairobi?
Yes, we deliver nationwide. Orders placed before 4:00 PM are dispatched the same day through our courier partners and usually arrive within 24 hours.
What happens if my delivery is delayed?
Our rider will call you to keep you updated.
Ordering and payment
Can I pay on delivery outside Nairobi?
Yes. With G4S you pay at the office when you collect. For bus or shuttle deliveries, a small commitment fee may be required before we send the order.
What if the courier does not handle cash?
Check your package first, then pay us directly by M-Pesa or cash.
Are there extra charges for upcountry delivery?
We charge a flat standard rate depending on your location. We confirm it with you before sending your order.
After your order
How do I track my package?
Use the waybill number (G4S or Wells Fargo) or your bus booking receipt that we send you.
What if the bus or courier loses my package?
We take full responsibility and send you a replacement at no cost.
Who do I call if I cannot find my package at the station?
Call us directly on +254 796 157 515 and we will sort it out.
Returns and refunds
Can I return an item if I am outside Nairobi?
Yes, our same-day return policy applies. Inspect your order at the courier office, and decline it or send it back if something is wrong.
Who pays for the return?
If the item is faulty, we cover the cost. If you changed your mind, you cover the one-way fee to our Nairobi office.
How long does a refund take?
We refund by M-Pesa within 24 hours of the courier confirming the return.